FAQs
How soon should I book?
This is by far the most difficult question we answer! The simple answer - as soon as you can! The sooner you are able to book, the most options you have for both rental items and services. And, don’t worry, you can always make changes to your order - including quantity adjustments which happen to almost every order we have!
I’m not creative, will you help me design my event?
Our experienced design staff has helped thousands of brides, grooms, and event planners! We have an entire design area in both of our showrooms delegated just to this very thing! We’d love to help you!
Do you just do weddings?
Absolutely not! We work on everything from weddings to corporate events, birthdays to celebrations of life.
Do you have a showroom where I can see these items?
You bet we do! Actually, we have two of them! Visit us at our showroom in Green Bay or in Sheboygan! All of our store hours, addresses, and contact information for both showrooms are available on our Contact Us page!
Do you offer Setup & Takedown Services?
Absolutely! So many times the event planners and special guests themselves don’t have the time or expertise. We love helping customers with this service as it ends up being the most valued thing we offer many times.
How long does my rental last?
Our typical weekend event rentals begin at 2pm on Thursday and the rental items are due back before 5pm on Monday. If the event occurs during the week, lengths of rentals vary by the event.
What is required to book?
Your booking is reserved when a 50% deposit and signed contract are received by Ruby Design. Your final numbers are then due 3 weeks from the event, final payment is due 2 weeks ahead. At final numbers, we make changes to the initial estimate to make sure your numbers are accurate.
Corporate customers have slightly different requirements, so please reach out to us at Rentals@RubyDesignOnline.com for those details!